FAQs

For UK/EU & all customers outside the US:
Please make any purchases through my Etsy storefront here.
They will handle all customs, VAT charges, and processing fees ahead of time and you'll receive your mail as soon as possible!

When will my order be shipped?
I usually ship out orders within 2-3 business days! If there are any delays on my end, I will personally email you to let you know.

Note: The post office is currently experiencing delays due to covid--please be patient and refer to your tracking number for your package location.

My package was lost/stolen. What do I do?
Once a package is out of my hands and at the post office, it's unfortunately out of my hands. Therefore, I'm not responsible for lost/stolen packages sent with tracking. 
Please contact me if your untracked letter mail is lost/stolen. We will work something out together!

I entered an incorrect address! What do I do?
Please contact me asap! If I haven't shipped it out yet, I can change the address manually. If I have already dropped off the package at the post, you will have to re-order. 
Please be sure to triple-check your mailing address!!